FAQ

Yes and no. If you are 100% certain this is the product for you then by all means, we want your business today. The other side is, why not take the tool on a free 2-week trail to ensure we offer what you need. We are confident in our service offering and want to ensure that new customers are ready to improve security, minimize threats and improve cloud comfort with Intelligent Discovery.

After 2-weeks, the enterprise service offering is closed and the Free account is established

Simply send an email to info@ldaptive.com requesting the account be closed and we will remove the account

Data is partitioned as each customer’s data is kept in a separate, secure, database. Intelligent Discovery is stored in docker container with no access via SSH.

Intelligent Discovery does not make any changes to the AWS account of the user. Intelligent Discovery is a collection mechanism that consolidates and analyzes data. Remediation and audit instructions are provided but are not executed by Intelligent Discovery.

Read-Only access means that Intelligent Discovery has access to view data in the AWS user account only. The read-only access is necessary to consolidate and analyze security, threats, and vulnerabilities but does not authorize or allow Intelligent Discovery to perform ANY changes.

Yes, we know that companies grow and that is our hope for your organization. We also know that organizations must also reduce size and becoming more efficient is also something we want to see your organization become. Therefore, we allow for changes at the 3, 6, 9, and 12 month periods to coincide with the reporting quarters.

Yes, Intelligent Discovery/LDAPTIVE is a Standard Technology Partner in the AWS Partner Network

Intelligent Discovery has AWS validated qualifications that allow for AWS partnership. Intelligent Discovery exclusively offers software solution within the AWS platform.

Because Intelligent Discovery is exclusive to the AWS cloud service, we offer a 99.5% minimum uptime. AWS offers multiple, redundant off-sire operations which Intelligent Discovery leverages to ensure that our security tools are always accessible.

LDAPTIVE provides an ITIL specific Service Desk to support Intelligent Discovery. Service Desk support is offered in tier-based options ranging from email support to dedicated support in intervals from 48 hour to 8 hour response. Furthermore, LDAPTIVE offers a dedicated account representative for a specific continuous point of contact for your account.

No, AWS is the exclusive cloud support offering that Intelligent Discovery is committed to.

Several times each year, new features and enhancements are rolled out. Simple upgrades are executed during off-peak hours. Notifications of upgrades and new feature roll outs are sent to customers in advance to ensure that all are aware of the new functionality for use

At LDAPTIVE we view the relationship with customers as a partnership and teaming effort to improve security and minimize threats in the cloud. Customization requests are considered and a dialogue encouraged between customer and LDAPTIVE. Contact your team representative or info@ldaptive.com to begin the discussion.

We re always looking for new talent. Visit us on LinkedIn for more information on employment.